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Terms & conditions

Internet

Reservation fee (excluding the Châtelet Cards): €3 per seat.
No reservation fees for holders of the Carte Châtelet. All reservations are final and definitive.

Please note that changes may occur in the course of the season (programs, cast, etc). Tickets cannot be refunded nor changed. Please check the date and time of your ticket. The performances start on time, and venue doors are closed once the curtain goes up. Latecomers must wait until intermission to enter.

Your tickets can be sent to you by land, mail, or kept for you at the Box Office in your name, to be collected 30 minutes before the performance starts, as you prefer.
Tickets ordered less than 14 days before the performance date will be held at the Box Office only (no land or mail delivery).Since no claims are accepted after the performance, make sure you receive your tickets.

Should you fail to receive your tickets, please contact the Public Relations Office, Monday to Friday from 10am to 7pm:
Phone: +33 (0)1 40 28 28 40
Fax: +33 (0)1 40 28 29 01
Email: relations-publiques@chatelet-theatre.com

Tickets can be purchased for all shows via the Internet, subject to seats available seating.
Holders of a Châtelet Cards must first identify themselves in the member area in order to get the discount.

Groups

The term Group describes any party (excluding theatre and public relations agencies) purchasing at least 10 seats in one single transaction for a given show.

Booking requests are accommodated as soon as the Box Office opens, and are processed in order of arrival, up to the applicable limits.
Booking requests can be submitted:
- by email
- by land mail: Théâtre du Châtelet, Service des Collectivités, 2, rue Edouard Colonne, 75001 Paris
- by fax: +33 (0)1 40 28 29 01
- by phone: +33 (0)1 40 28 28 05 (you will be asked to submit written confirmation of your request).
Options are confirmed once approved; you should make sure that you receive such a confirmation and contact us if there is a problem.

MEANS OF PAYMENT

Bookings are to be paid for in their entirety in one single operation.The following means of payment are accepted:
- cheque to the order of "Théâtre du Châtelet";
- credit card (Visa, Mastercard, American Express, Diners Club).

TICKETS

Your tickets will be sent to you by standard land mail once payment received. Once booked, the sale is considered definitive, and can no longer be cancelled or changed. Since no claims are accepted after the show, make sure you receive your tickets; if need be, contact the Service Collectivités (for groups).
Tickets cannot be refunded nor changed.No tickets may be re-sold for profit or commercial gain; any party found doing so is liable to be sentenced under French penal code (law of 27 June 1919).

SHOWS

Shows begin on time, and venue doors are closed once the curtain goes up. If the production has an interval, latecomers may take their seats at this point.
If a show has to be stopped more than halfway through, tickets will not be reimbursed.
The casting may be changed.
It is prohibited to record (photographs, films, sound recordings, etc.) any part of the show.